Mobility Scooter Hire!

Terms and Conditions

Liability

J&D Mobility Services LTD accept no liability for any incidents arising from the use or misuse of our Mobility Scooters or other supplied items. If there is any damage or defect then the item must not be used and we must be notified immediately on the number below. The hirer is responsible for loss of, or damage to, the hired items whilst in their possession regardless of cause. Repairs will be charged at cost (parts and labour). Replacement charge for a lost, stolen or non-returned item is currently at full retail price (in addition to rental charges paid). All prices subject to change.

Cancellation policy

• Cancellation after confirmation and payment incurs a non-refundable administration charge of £25.
• Amendment charge for time or date is free, any additional rental fee costs are fully chargeable.
• No refund for Urgent or Same Day bookings.

Extra charges for loss, damage or non-return

• The Mobility Scooter or other supplied items should be returned on the date & time agreed. Extra charges will be made if any items are not returned on the confirmed date or time.
• All Wheelchairs and Mobility Scooters are inspected, serviced and cleaned before delivery. Fair wear and tear is not charged. Damage caused through negligent or improper use will be fully charged at cost of parts + labour or replacement.
• Replacement items are charged as follows per item: Cushions £35, Mobility Scooter keys £20, Mobility Scooter chargers £85, Footrests £55, Armrests £45, Elevating Leg Rests £60, Wheelchair wheels £60, all other items POA.
• Non-returned Wheelchairs or Mobility Scooters will be charged at full retail replacement cost (in addition to any hire fees, delivery and collection fees paid).

Cleaning Charges

Our Mobility Scooters are supplied to you in a clean condition. They are not to be used as off-road vehicles and taken onto grass, sand or fields. If they are returned muddy, sandy or soiled, requiring an extensive clean, we reserve the right to charge a £25 cleaning fee. This forms part of our accepted terms and condition of hire and will be charged to the payment card of the hirer without notice. A receipt will be sent. To avoid a charge, please return all items in a clean condition.

Refund policy

• Once confirmed, any cancellation of an advance booking will incur an admin fee of £25.
• Refund on early return of Wheelchairs or Mobility Scooters is possible on rentals subject to a minimum one week hire fee plus admin fees of £25.
• NO refund for Urgent or Same Day bookings.

Extension of hire

Extension of the original confirmed hire period must be advised at least 24hrs before the return time.

No deposit required

Your credit/debit card will be used as a guarantee to the full replacement value of the Wheelchair or Mobility Scooter or other supplied items and any associated costs of recovery or extended rental. Should an item not be returned or if it is returned damaged a charge will be made with no further notice.

Limitations

• Wheelchairs are permitted to be taken overseas and loaded onto planes.
• Mobility Scooters are NOT permitted to be taken overseas or loaded onto planes.

Insurance

We do not offer insurance; however your home or travel insurance policy may offer you cover.

Repair and replacement

Should your Wheelchair or Mobility Scooter develop a fault, please stop using it immediately and contact us to arrange repair or replacement.

J&D Mobility Services LTD

5 Pebble Lane

Wellingborough

NN8 1AS

01933 270009

Out of hours number - 07956674133